App / Mobile
This policy explains exactly what information we collect when you use your 11uuok account, how we handle it, and what choices you have over your own data. Access to our platform and the rights described here depend on your local law and eligible regions.
When you open an account with us, we collect the details you submit during registration — your name, contact information and the payment method you choose to link, whether that is Nagad, Rocket or bKash. We also collect session data: the device type, connection region and the pages you navigate while logged in. This information lets us keep your account secure, process wallet transactions accurately and show you the account history that matters to you. We do not sell your personal data to third parties. Where we work with service partners — for example, payment processors that handle Nagad or Rocket transfers — those partners receive only the minimum data needed to complete the transaction. We keep that data only as long as it is required for account operation and any applicable record-keeping obligations under local law. Cookies and session tokens help us recognise your device across visits so you do not have to re-enter credentials each time. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect how your account session behaves. If you have questions about what data we hold, see the contact paths in the support section below.
Nagad transaction references are stored against your account wallet record for your own review and dispute resolution.
Rocket deposit and withdrawal records are retained in your account history and accessible after login.
bKash payment data is passed to the processor only to complete the transfer; we do not store full wallet credentials.
This policy covers data we collect directly through your 11uuok account — at login, during wallet activity and during game sessions. It does not extend to third-party sites linked from our platform or to the internal policies of payment processors such as Nagad or Rocket. Understanding the boundary helps you know which questions to bring to us and which to raise with the external service. Eligibility for all features described here depends on your local law and the regions we currently support.
Data collected at login, account creation and session activity falls fully within this policy. We control how it is stored and who can access it.
Transaction references for Nagad, Rocket and bKash deposits are recorded by us. The payment processor's own handling of your wallet credentials is governed by their separate policy.
Browsing behaviour on our pages — which game categories you open, how long a session runs — is collected by us as session data and covered here.
External links, affiliate pages or payment-provider portals operate under their own privacy terms. We do not control or accept responsibility for how those services handle your data.
You have real, actionable choices over the data your 11uuok account holds. The account dashboard — visible after login — shows your registered details, session history and linked payment records. If any detail is incorrect, the account settings section lets you submit a correction request directly. We review and apply verified corrections to your account record. If you want to know exactly what data we hold about you, raise a data enquiry through the support contact paths listed on this page. We aim to respond to data enquiries within a reasonable period; the current handling time is shown in the support section. You may also request that your account be closed. Closing an account does not automatically erase all records, because some data must be retained under applicable local law and record-keeping obligations. We will tell you clearly what is removed and what is retained when you make that request.
Log in, open account settings and check your registered name, contact details and linked wallet information. The current state is shown there after login.
Submit a correction request through account settings or via the support contact form. We verify and update confirmed changes to your account record.
Contact support with a data enquiry to find out what information we hold. Response handling is described in the support section of this page.
We will explain what data is removed and what is retained under applicable obligations before processing your closure request — no guesswork on your part.
If something in this policy is unclear, or if you have a specific question about your account data, there are direct contact paths below. Use the channel that suits how you prefer to communicate. When you contact us about a data matter, include your registered account email so we can locate your record quickly.
Open the chat widget from any page while logged in to ask a data or privacy question directly. Responses are handled by our account support team.
Send a detailed data enquiry to our support email address listed in your account settings. Include your account email and describe what you are asking about.
The Help Centre, accessible from your account dashboard after login, contains step-by-step guidance on reviewing records, submitting corrections and requesting account changes.
Data security is not a background detail — it shapes how account sessions, wallet records and login credentials are managed on this platform. We use encryption on data in transit and access controls on stored records so that your information is not accessible to unauthorised parties. Cookie and session token handling is designed so your login state persists cleanly on your own device without exposing credentials to third parties. Retention periods reflect what is operationally necessary and what local legal obligations require; we do not hold data beyond those periods. When this policy changes, we update the version date shown at the top of this page and notify you via the email address on your account.
Data moving between your device and our servers — including Nagad and Rocket transaction references — is encrypted. The connection status is visible in your browser address bar.
Session cookies keep your login active across your visit. You manage cookie preferences through your browser settings; your choices are respected on your next session.
We keep account records only as long as required for operations and applicable local law. When you request closure, we confirm in writing what is removed and what must be retained.
When we update this policy, the revision date at the top of this page changes and we send a notice to your registered email so you are never unaware of what applies.
The questions below come directly from what account holders ask us about data, access and their rights under this policy. If your question is not covered here, the support contact paths above are the fastest route to an answer.
We collect the registration details you submit — name, contact information and chosen payment method such as Nagad or Rocket — plus session data like device type and the pages you navigate. No more than is needed to run your account securely.
Yes. Log in, open your account dashboard and check the account settings section. Your registered details, wallet records and session history are shown there. For a full data summary, raise an enquiry through support with your account email.
Go to account settings after login and submit a correction request for any detail that is wrong. Alternatively, contact support directly. We verify the correction and apply it to your account record once confirmed.
We do not sell your data. Payment processors like Nagad and Rocket receive only the minimum transaction data needed to complete a transfer. Their handling of your wallet credentials is covered by their own separate privacy terms.
Some records must be retained under applicable local law and record-keeping obligations even after closure. When you request account closure, we will tell you exactly what is removed and what is kept — before we process the request.
Session cookies keep you logged in across your visit and let us recognise your device on your next visit. You can manage cookie settings through your browser. Disabling certain cookies may change how your account session behaves on the site.